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Title Why Pride Matters More Than Money
Author Jon R. Katzenbach
Publisher Crown Business
Release Date 2003-03-11
Category Business & Economics
Total Pages 224
ISBN 1400049857
Language English, Spanish, and French
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Book Summary:

The book that turns our understanding of motivation on its head . . . and shows why most companies get it wrong. There are few people with more experience and accumulated wisdom about the inner workings of business and how people can work together more effectively than Jon Katzenbach. His groundbreaking research has resulted in several important books, including The Wisdom of Teams and Real Change Leaders. Over the past several years he has turned his attention to one of the perennial questions of leaders everywhere: How do I motivate my employees? Most everyone frets about how to devise schemes that will keep the troops revved up. Conventional wisdom—or at least the practice at most companies—often centers on money as the primary motivating force. Many also rely on intimidation, which like money generally has a short-term impact. But what Katzenbach has found in his research at many organizations is that both of these practices do little to build the long-term sustainability of an organization. For that you need a powerful force that has been—until this point—understood by few managers and implemented by fewer still: pride. From the front lines to the executive suite, most people are motivated by feelings of accomplishment, approval, and camaraderie. It’s why the best employees strive well beyond performance levels that will yield them higher pay and why most true professionals relentlessly avoid retirement. Why does Southwest Airlines consistently turn in the highest levels of performance and profitability of any company in the airline business? What can the U.S. Marines teach us about individual commitment that can be used in the for-profit world? How is General Motors overcoming its history of labor-management enmity through the efforts of “pride-builders” from both the union and the management side? By drawing on what he has learned from these and many other organizations, Jon Katzenbach provides a practical program for understanding the role of pride: • Money is not the motivator most people think it is: Katzenbach shows why pay-for-performance programs by themselves result in employees who focus on self-serving behavior and skin-deep organizational commitment. • Money tends to be a short-term motivational device and works best during times of growth, but pride works in bad times as well as good. • Cultivating pride is an investment that yields high returns on workforce performance over time and is not nearly as costly as relying solely on monetary compensation and the turnover risks that accompany a “show me the money” culture. Katzenbach shares unique insights and specifics about how the best mid-level pride-builders take advantage of the world’s greatest motivational force even in environments as challenging as General Motors and Aetna. He shows how managers at every level are missing a powerful lever if they are not instilling pride as a primary force for building their organization. Also available as an eBook.

Title Customer Service for Hospitality and Tourism
Author Simon Hudson
Publisher Goodfellow Publishers Ltd
Release Date 2012-11-02
Category Business & Economics
Total Pages 306
ISBN 9781908999344
Language English, Spanish, and French
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Book Summary:

Customer service is of critical importance for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. Customer Service for Hospitality and Tourism is a unique text and vital to both students and practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. Key features include: An ‘At Your Service’ Spotlight at the beginning of each chapter focuses on the achievements of successful individuals related to the art of customer service. Each chapter contains a ‘Service Snapshot’ - short, real-life cases to illustrate a particular concept or theoretical principle presented in the chapter. Detailed international ‘Case Studies’, which cover a variety of sectors, organizations and regions designed to foster critical thinking, the cases illustrate actual business scenarios that stress several concepts found in the chapter. They analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai.

Title The Complete Project Manager s Toolkit
Author Randall Englund
Publisher Berrett-Koehler Publishers
Release Date 2012-04
Category Business & Economics
Total Pages 224
ISBN 9781523097067
Language English, Spanish, and French
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Book Summary:

Here Are the Tools to Achieve Project Management Success Buy both The Complete Project Manager and The Complete Project Manager's Toolkit and save $18 at checkout by entering coupon code COMBO1. This companion to The Complete Project Manager provides the tools you need to integrate key people, organizational, and technical skills. The core book establishes that success in any environment depends largely upon completing successful projects; this book gives you the means and methods to meet that goal. The hands-on, action-oriented tools in this book will help you develop a complete set of skills—the right set for you to excel in today's competitive environment. The Complete Project Manager's Toolkit will enable you to implement the easy-to-understand, universal, powerful, and immediately applicable concepts presented in The Complete Project Manager. You may already be aware of what you need to do; this book supplies the how through: • Assessments • Checklists • Exercises • Examples of real people applying the concepts. Use these tested methods to overcome environmental, personal, social, organizational, and business barriers to successful project management! Although The Complete Project Manager can be used as a stand-alone book, it is designed to complement The Complete Project Manager: Integrating People, Organizational, and Technical Skills.

Leading Outside The Lines by Jon R. Katzenbach

Title Leading Outside the Lines
Author Jon R. Katzenbach
Publisher John Wiley & Sons
Release Date 2010-04-19
Category Business & Economics
Total Pages 240
ISBN 9780470589021
Language English, Spanish, and French
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Book Summary:

An all-new approach to understanding the (in)formal connections of an organization From the bestselling coauthor of the business classic The Wisdom of Teams comes an all-new exploration of the modern workplace, and how leaders and managers must embrace it for success. Katzenbach and Khan examine how two distinct factions together form the bigger picture for how organizations actually work: the more defined "formal" organization of a company-the management structure, performance metrics, and processes-and the "informal"-the culture, social networks, and ad hoc communities that spring up naturally and can accelerate or hinder how the organization works. With dynamic examples from enterprises around the world, this book takes a timeless organizational approach and creates a powerful paradigm-shifting tool set for applying it. Includes self-assessment guidelines for senior leaders, front-line managers, and individual contributors Features organizations in business, government, the nonprofit sector, and academia-including the New York City schools system, Aetna, the Marines, United Nations, Orpheus Chamber Orchestra, Home Depot, Bell Canada, and the Houston Police Department Leading Outside the Lines illustrates how leaders can make the two distinct factions work together to get the best of both.

Mentoring In Nursing by Sheila C. Grossman, PhD, APRN-BC

Title Mentoring in Nursing
Author Sheila C. Grossman, PhD, APRN-BC
Publisher Springer Publishing Company
Release Date 2007-02-19
Category Medical
Total Pages 176
ISBN 0826153860
Language English, Spanish, and French
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Book Summary:

2007 AJN Book of the Year Winner! Designated a Doody's Core Title! Mentoring in Nursing will help inspire a more cohesive, flexible, and empowered nursing force, whether in academia, the hospital unit, or health care facility. Featuring: Definitions and components of the mentoring process Models and strategies: classic, multiple, and peer mentoring; precepting, coaching, or shadowing models Mentor and mentee perspectives Best practices in nurse mentoring, including multicultural competency Mentoring evaluation tools "It is incumbent then on all of us in the helping professions to be cognizant of the need for continued support and guidance of the elders, but the elders must also listen and learn from the young, and the young must help each other if the profession's covenant with the public is to be kept."--From the Foreword by Grayce Sills, PhD, RN

Mentoring In Nursing by Sheila C. Grossman, PhD, APRN-BC, FAAN

Title Mentoring in Nursing
Author Sheila C. Grossman, PhD, APRN-BC, FAAN
Publisher Springer Publishing Company
Release Date 2012-09-05
Category Medical
Total Pages 212
ISBN 9780826107695
Language English, Spanish, and French
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Book Summary:

Transformative Learning Theory offers a uniquely inclusive methodology across all levels of nursing education for educators and students focused on common nursing arenas and situations. This is the only book to present practical, innovative strategies for novice and experienced nurse educators to apply Transformative Learning Theory in various curricula, courses, and learning situations. Geared for adult and returning students, the text addresses common learning issues from both learner and teacher perspectives, enabling educators and students to apply Transformative Learning to evaluate their own authentic transformation throughout their careers. Key Features: Offers a uniquely inclusive theory and methodology "Transformative Learning Theory" across degree levels for educators and students Includes practical learning strategies and activities for a broad nursing curriculum Addresses the needs of novice nurse educators with clinical, but limited pedagogical, expertise and experienced nurse educators seeking new frameworks and techniques Provides direct application for classroom, online, or hybrid learning environments Covers all aspects of simulation Designed for graduate nursing education courses

Mindwise by Nicholas Epley

Title Mindwise
Author Nicholas Epley
Publisher Vintage
Release Date 2015
Category BUSINESS & ECONOMICS
Total Pages 272
ISBN 9780307743565
Language English, Spanish, and French
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Book Summary:

An exploration of the human mind's capacity for instinctive understanding about the feelings and desires of others explains how the ability or inability to understand the minds of those around us leads to connection or conflict.

Title HBR Guide to Managing Up and Across HBR Guide Series
Author Harvard Business Review
Publisher Harvard Business Press
Release Date 2013-01-08
Category Business & Economics
Total Pages 208
ISBN 9781422187616
Language English, Spanish, and French
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Book Summary:

ARE YOUR WORKING RELATIONSHIPS WORKING AGAINST YOU? To achieve your goals and get ahead, you need to rally people behind you and your ideas. But how do you do that when you lack formal authority? Or when you have a boss who gets in your way? Or when you’re juggling others’ needs at the expense of your own? By managing up, down, and across the organization. Your success depends on it, whether you’re a young professional or an experienced leader. The HBR Guide to Managing Up and Across will help you: Advance your agenda—and your career—with smarter networking Build relationships that bring targets and deadlines within reach Persuade decision makers to champion your initiatives Collaborate more effectively with colleagues Deal with new, challenging, or incompetent bosses Navigate office politics

Title New York Times The Times of the Seventies
Author The New York Times
Publisher Black Dog & Leventhal
Release Date 2013-11-12
Category History
Total Pages 304
ISBN 9781603763332
Language English, Spanish, and French
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Book Summary:

There is no better record of events then The New York Times, and now, The Times of the Seventies captures the history, culture, and personalities of the decade through hundreds of hand-selected articles and compelling original commentary in this unique and fascinating book. The New York Times: The Times of the Seventies is a brilliant time capsule containing all of the greatest, most important, and most memorable moments and events from the decade. Organized by sections such as national news, business, science & health, sports, arts & entertainment, life & style, the articles include coverage of historic events like the Watergate scandal, the end of the Vietnam War, the 1973 oil crisis, and the Iranian Revolution of 1979; cultural highlights like the break-up of the Beatles, the rise of disco, reviews of movies like Star Wars, The Godfather, Jaws, and Saturday Night Fever, and features on musicians like Jimi Hendrix, Janis Joplin, the Bee Gees, and Patti Smith; plus pieces on influential personalities such as Gloria Steinem, Bobby Fischer, and Farrah Fawcett and pivotal political figures like Richard Nixon, Pol Pot, and Augusto Pinochet. The stories are written by the great Times writers, including Murray Schumach, Nan Robertson, Craig Claiborne, Mimi Sheraton, Meyer Berger, R.W. Apple, Jr., John Rockwell, Clive Barnes, and John Russell. Editor Clyde Haberman has selected each and every article and guides readers through the stories, putting the events into historical context and exploring the impact these events and individuals eventually had on the future. Also included are hundreds of color photographs from the Times and other sources. Also available from Black Dog & Leventhal Publishers is The New York Times: The Times of the Eighties (978-1-57912-933-0)

The Sting by Matthew Specktor

Title The Sting
Author Matthew Specktor
Publisher Soft Skull Press
Release Date 2011-05-01
Category Social Science
Total Pages 128
ISBN 9781593764548
Language English, Spanish, and French
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Book Summary:

From Melville to Madoff, the Confidence Man is an essential American archetype. George Roy Hill’s 1973 film The Sting treats this theme with a characteristic dexterity. The movie was warmly received in its time, winning seven Academy Awards, but there were some who thought the movie was nothing more than a slight throwback. Pauline Kael, among others, felt Hill’s film was mechanical and contrived: a callow and manipulative attempt to recapture the box-office success of Robert Redford and Paul Newman’s prior pairing, Butch Cassidy & The Sundance Kid. Matthew Specktor’s passionate, lyric meditation turns The Sting on its head, on its side, and right-side-up in an effort to unpack the film’s giddy complexity and secret, melancholic heart. Working off interviews with screenwriter David S. Ward and producer Tony Bill, and tacking from nuanced interpretation of its arching moods and themes to gimlet-eyed observation of its dizzying sleights-of-hand, Specktor opens The Sting up to disclose the subtle and stunning dimensions—sexual, political, and aesthetic—of Hill’s best film. Through Specktor’s lens, The Sting reveals itself as both an enduring human drama and a meditation on art-making itself, an ode to the necessary pleasure of being fooled at the movies.

The Discipline Of Teams by Jon R. Katzenbach

Title The Discipline of Teams
Author Jon R. Katzenbach
Publisher John Wiley & Sons
Release Date 2002-03-14
Category Business & Economics
Total Pages 256
ISBN 9780471151319
Language English, Spanish, and French
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Book Summary:

An essential guide for any small group that must deliver team performance. With the demand for project-oriented work and faster, more nimble responses, successful small-group performance is more crucial than ever. Katzenbach and Smith, authors of the international bestseller The Wisdom of Teams, have again joined forces, revealing how to implement the disciplines, frameworks, tools, and techniques required for team- and small-group performance. Combining their insights and practical strategies, they offer concepts and pragmatic, doable exercises for team leaders and team members to deliver results. Hot topics covered include: why small-group performance demands expertise at two disciplines, team level and leader level, instead of one; virtual teams; and global teams. This book combines practical exercises with cutting-edge insights, and both authors are authorities on the subject. Attend a featured author workshop at the 13th International Conference on Work Teams: Collaborating for Competitive Advantage, September 23-25, 2002, in Dallas, TX. For information, contact the Center for the Study of Work Teams at 940 565 3096 or visit them online at www.workteams.unt.edu.

Mentoring Principals by Paul G. Young

Title Mentoring Principals
Author Paul G. Young
Publisher Corwin Press
Release Date 2005-03-30
Category Education
Total Pages 168
ISBN 9781483363387
Language English, Spanish, and French
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Book Summary:

This indispensable handbook for mentors, mentees, and new principals will jump-start the learning process of new principals by providing case stories and wisdom from leading mentors across the country.

The Founder S Dilemmas by Noam Wasserman

Title The Founder s Dilemmas
Author Noam Wasserman
Publisher Princeton University Press
Release Date 2013-04-01
Category Business & Economics
Total Pages 496
ISBN 9780691158303
Language English, Spanish, and French
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Book Summary:

Often downplayed in the excitement of starting up a new business venture is one of the most important decisions entrepreneurs will face: should they go it alone, or bring in cofounders, hires, and investors to help build the business? More than just financial rewards are at stake. Friendships and relationships can suffer. Bad decisions at the inception of a promising venture lay the foundations for its eventual ruin. The Founder's Dilemmas is the first book to examine the early decisions by entrepreneurs that can make or break a startup and its team. Drawing on a decade of research, Noam Wasserman reveals the common pitfalls founders face and how to avoid them. He looks at whether it is a good idea to cofound with friends or relatives, how and when to split the equity within the founding team, and how to recognize when a successful founder-CEO should exit or be fired. Wasserman explains how to anticipate, avoid, or recover from disastrous mistakes that can splinter a founding team, strip founders of control, and leave founders without a financial payoff for their hard work and innovative ideas. He highlights the need at each step to strike a careful balance between controlling the startup and attracting the best resources to grow it, and demonstrates why the easy short-term choice is often the most perilous in the long term. The Founder's Dilemmas draws on the inside stories of founders like Evan Williams of Twitter and Tim Westergren of Pandora, while mining quantitative data on almost ten thousand founders. People problems are the leading cause of failure in startups. This book offers solutions.

Title The One Year Bible Companion
Author Tyndale
Publisher Tyndale House Publishers, Inc.
Release Date 2014-11-07
Category Religion
Total Pages 416
ISBN 1414328109
Language English, Spanish, and French
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Book Summary:

A handbook of key questions and answers to daily readings in the One Year Bible.

A Time To Dance by Padma Venkatraman

Title A Time to Dance
Author Padma Venkatraman
Publisher Penguin
Release Date 2014-05-01
Category Young Adult Fiction
Total Pages 320
ISBN 9780698158269
Language English, Spanish, and French
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Book Summary:

Padma Venkatraman’s inspiring story of a young girl’s struggle to regain her passion and find a new peace is told lyrically through verse that captures the beauty and mystery of India and the ancient bharatanatyam dance form. This is a stunning novel about spiritual awakening, the power of art, and above all, the courage and resilience of the human spirit. Veda, a classical dance prodigy in India, lives and breathes dance—so when an accident leaves her a below-knee amputee, her dreams are shattered. For a girl who’s grown used to receiving applause for her dance prowess and flexibility, adjusting to a prosthetic leg is painful and humbling. But Veda refuses to let her disability rob her of her dreams, and she starts all over again, taking beginner classes with the youngest dancers. Then Veda meets Govinda, a young man who approaches dance as a spiritual pursuit. As their relationship deepens, Veda reconnects with the world around her, and begins to discover who she is and what dance truly means to her.

The Critical Few by Jon Katzenbach

Title The Critical Few
Author Jon Katzenbach
Publisher Berrett-Koehler Publishers
Release Date 2019-01-16
Category Business & Economics
Total Pages 208
ISBN 9781523098736
Language English, Spanish, and French
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Book Summary:

In a global survey by the Katzenbach Center, 80 percent of respondents believed that their organization must evolve to succeed. But a full quarter of them reported that a change effort at their organization had resulted in no visible results. Why? The fate of any change effort depends on whether and how leaders engage their culture: the self-sustaining patterns of behaving, feeling, thinking, and believing that determine how things are done in an organization. Culture is implicit rather than explicit, emotional rather than rational—that's what makes it so hard to work with, but that's also what makes it so powerful. For the first time, this book lays out the Katzenbach Center's proven methodology for identifying your culture's three most critical elements: traits, characteristics that are at the heart of people's emotional connection to what they do; keystone behaviors, actions that would lead your company to succeed if they were replicated at a greater scale; and authentic informal leaders, people who have a high degree of “emotional intuition” or social connectedness. By leveraging these critical few elements, you can tap into a source of catalytic change within your organization. People will make an emotional, not just a rational, commitment to new initiatives. You will elicit enthusiasm and creativity and build the kind of powerful company that people recognize for its innate value and effectiveness.

When Pride Still Mattered by David Maraniss

Title When Pride Still Mattered
Author David Maraniss
Publisher Simon and Schuster
Release Date 1999-10-07
Category Biography & Autobiography
Total Pages 544
ISBN 9780684872902
Language English, Spanish, and French
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Book Summary:

In this groundbreaking biography, David Maraniss captures all of football great Vince Lombardi: the myth, the man, his game, and his God. More than any other sports figure, Vince Lombardi transformed football into a metaphor of the American experience. The son of an Italian immigrant butcher, Lombardi toiled for twenty frustrating years as a high school coach and then as an assistant at Fordham, West Point, and the New York Giants before his big break came at age forty-six with the chance to coach a struggling team in snowbound Wisconsin. His leadership of the Green Bay Packers to five world championships in nine seasons is the most storied period in NFL history. Lombardi became a living legend, a symbol to many of leadership, discipline, perseverance, and teamwork, and to others of an obsession with winning. In When Pride Still Mattered, Pulitzer Prize-winning author David Maraniss captures the myth and the man, football, God, and country in a thrilling biography destined to become an American classic.

Title Pride and Prejudice and Zombies
Author Jane Austen
Publisher Quirk Books
Release Date 2009-05-01
Category Fiction
Total Pages 320
ISBN 1594744491
Language English, Spanish, and French
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Book Summary:

The New York Times best seller is now a major motion picture starring Lily James and Sam Riley, with Matt Smith, Charles Dance, and Lena Headey. This edition features sixteen pages of color stills from the film, a reading group discussion guide, and other bonus materials. Complete with romance, heartbreak, swordfights, cannibalism, and thousands of rotting corpses, Pride and Prejudice and Zombies is an audacious retelling of English literature’s most enduring novel. This expanded edition of the beloved Jane Austen novel featuring all-new scenes of bone-crunching zombie mayhem begins when a mysterious plague falls upon the quiet English village of Meryton—and the dead are returning to life! Feisty heroine Elizabeth Bennet is determined to wipe out the zombie menace, but she’s soon distracted by the arrival of the haughty and arrogant Mr. Darcy. What ensues is a delightful comedy of manners with plenty of civilized sparring between the two young lovers—and even more violent sparring on the blood-soaked battlefield. It’s the perfect read for literature lovers, zombie fans, and anyone who loves a reanimated Austen.

Title The General Theory of Employment Interest and Money
Author John Maynard Keynes
Publisher GENERAL PRESS
Release Date 2019-10-05
Category Business & Economics
Total Pages 380
ISBN 9789389440621
Language English, Spanish, and French
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Book Summary:

The General Theory of Employment, Interest, and Money, written by legendary author John Maynard Keynes is widely considered to be one of the top 100 greatest books of all time. This masterpiece was published right after the Great Depression. It sought to bring about a revolution, commonly referred to as the ‘Keynesian Revolution’, in the way economists thought—especially challenging the proposition that a market economy tends naturally to restore itself to full employment on its own. Regarded widely as the cornerstone of Keynesian thought, this book challenged the established classical economics and introduced new concepts. ‘The General Theory of Employment, Interest, and Money’ transformed economics and changed the face of modern macroeconomics. Keynes’ argument is based on the idea that the level of employment is not determined by the price of labour, but by the spending of money. It gave way to an entirely new approach where employment, inflation and the market economy are concerned.

The Progress Principle by Teresa Amabile

Title The Progress Principle
Author Teresa Amabile
Publisher Harvard Business Press
Release Date 2011-07-19
Category Business & Economics
Total Pages 256
ISBN 9781422142738
Language English, Spanish, and French
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Book Summary:

What really sets the best managers above the rest? It’s their power to build a cadre of employees who have great inner work lives—consistently positive emotions; strong motivation; and favorable perceptions of the organization, their work, and their colleagues. The worst managers undermine inner work life, often unwittingly. As Teresa Amabile and Steven Kramer explain in The Progress Principle, seemingly mundane workday events can make or break employees’ inner work lives. But it’s forward momentum in meaningful work—progress—that creates the best inner work lives. Through rigorous analysis of nearly 12,000 diary entries provided by 238 employees in 7 companies, the authors explain how managers can foster progress and enhance inner work life every day. The book shows how to remove obstacles to progress, including meaningless tasks and toxic relationships. It also explains how to activate two forces that enable progress: (1) catalysts—events that directly facilitate project work, such as clear goals and autonomy—and (2) nourishers—interpersonal events that uplift workers, including encouragement and demonstrations of respect and collegiality. Brimming with honest examples from the companies studied, The Progress Principle equips aspiring and seasoned leaders alike with the insights they need to maximize their people’s performance.