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Service Quality by Stephen Walter Brown

Title Service Quality
Author Stephen Walter Brown
Publisher Lexington Books
Release Date 1991
Category Business & Economics
Total Pages 350
ISBN 0669211524
Language English, Spanish, and French
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Book Summary:

To learn more about Rowman & Littlefield titles please visit us at www.rowmanlittlefield.com.

Title S NVQ Level 2 Customer Service
Author Sally Bradley
Publisher Heinemann
Release Date 2003
Category Customer services
Total Pages 322
ISBN 0435451693
Language English, Spanish, and French
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Book Summary:

Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.

Title Continual service improvement
Author Anonim
Publisher The Stationery Office
Release Date 2007-05-30
Category Business & Economics
Total Pages 221
ISBN 9780113310494
Language English, Spanish, and French
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Book Summary:

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Title The Handbook of Service Industries
Author J. R. Bryson
Publisher Edward Elgar Publishing
Release Date 2007-01-01
Category Business & Economics
Total Pages 504
ISBN 1847205267
Language English, Spanish, and French
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Book Summary:

'It contains an impressive array of important and useful material that should be familiar to anyone interested in economic growth and change. . . the potential value to be gained from these collected works is great.' – James E. Pratt, Growth and Change Service activities are now acknowledged as key players in economic development, societal change and public policy worldwide. This exciting Handbook not only contributes to ongoing conceptual debates about the nature of service-led economies and societies; it also pushes back the frontiers of current critical thinking about the role of service activities in urban and regional development and the important research agendas that remain to be addressed. Drawing on both theory and case studies, the contributors are international experts who have written original and stimulating chapters from a number of different disciplinary perspectives. Each chapter seeks to raise awareness of, and to provoke debates about, the opportunities and challenges presented by the shift to service employment. Providing a truly interdisciplinary analysis, The Handbook of Service Industries will be invaluable to scholars specializing in services research, as well as students and researchers in the areas of economics, geography, business and management, sociology, public policy and planning. The policy-making community will also find the Handbook a relevant and useful resource.

Title Measuring Customer Service Effectiveness
Author Sarah Cook
Publisher Gower Publishing, Ltd.
Release Date 2004
Category Business & Economics
Total Pages 160
ISBN 0566085380
Language English, Spanish, and French
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Book Summary:

Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness and explains the measurement process, from start (preparation) to finish (managing the results).

Title Multimodal Level of Service Analysis for Urban Streets
Author Richard Gerhard Dowling
Publisher Transportation Research Board
Release Date 2008
Category Local transit
Total Pages 110
ISBN 9780309117425
Language English, Spanish, and French
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Title Services Marketing Text And Cases
Author Verma
Publisher Pearson Education India
Release Date 2007-09
Category Service industries
Total Pages 484
ISBN 8177586734
Language English, Spanish, and French
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Title Services Marketing and Management
Author Audrey Gilmore
Publisher SAGE
Release Date 2003-06-02
Category Business & Economics
Total Pages 215
ISBN 0761941584
Language English, Spanish, and French
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Book Summary:

This text provides an overview of the characteristics and underlying principles of delivering services in today's marketplace, and places these issues in the context of the frameworks and activities of various types of organization, such as financial services, tourism, charities and museums.

Title Services the Export of the 21st Century
Author Joe Reif
Publisher World Trade Press
Release Date 1997
Category Travel
Total Pages 180
ISBN 1885073410
Language English, Spanish, and French
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Book Summary:

U.S. exports of financial, entertainment, architectural, accounting, computer, and other services have more than doubled in the last seven years. Specifically addressing the needs of service exporters, this book covers issues such as marketing services vs. merchandise, market research, export financing, international payments, breaking trade barriers, and more. Also included is a series of 20 industry-specific articles that give the how-to and where-to for exporting specific services.

Title Food Service Manual for Health Care Institutions
Author Ruby Parker Puckett
Publisher John Wiley & Sons
Release Date 2004-11-08
Category Medical
Total Pages 600
ISBN 0787978299
Language English, Spanish, and French
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Book Summary:

Food Service Manual for Health Care Institutions offers a comprehensive review of the management and operation of health care food service departments. This third edition of the book—which has become the standard in the field of institutional and health care food service—includes the most current data on the successful management of daily operations and includes information on a wide variety of topics such as leadership, quality control, human resource management, communications, and financial control and management. This new edition also contains information on the practical operation of the food service department that has been greatly expanded and updated to help institutions better meet the needs of the customer and comply with the regulatory agencies’ standards.

Guide To Service Subcontract Terms And Conditions by American Bar Association. Strategic Alliances, Teaming, and Subcontracting Committee

Title Guide to Service Subcontract Terms and Conditions
Author American Bar Association. Strategic Alliances, Teaming, and Subcontracting Committee
Publisher American Bar Association
Release Date 2008
Category Government purchasing
Total Pages 366
ISBN 1604420103
Language English, Spanish, and French
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Service Quality by Benjamin Schneider

Title Service Quality
Author Benjamin Schneider
Publisher SAGE
Release Date 2004
Category Business & Economics
Total Pages 185
ISBN 0761921478
Language English, Spanish, and French
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Book Summary:

The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates

Service Innovation by Joseph Tidd

Title Service Innovation
Author Joseph Tidd
Publisher Imperial College Press
Release Date 2003
Category Business & Economics
Total Pages 437
ISBN 1848161301
Language English, Spanish, and French
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Book Summary:

In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managing innovation in this sector. The critical role of services, in the broadest sense, has long been recognized, but is still not well understood. Most research and management prescriptions have been based on the experience of manufacturing and high technology sectors. There is a clear need to distinguish which, if any, of what we know about managing innovation in manufacturing is applicable to services, what must be adapted, and what is distinct and different. Such is the goal of this book. This unique collection brings together the latest academic research and management practice on innovation in services, and identifies a range of successful organizational responses to current technological opportunities and market imperatives. The contributors include leading researchers, consultants and practitioners in the field, who provide rigorous yet practical insights into managing and organizing innovation in services. Two themes help to integrate the contributions in this book: . OCo That generic good practices exist in the management and organization of innovation in services, which the authors seek to identify, but that these must be adapted to different contexts, specifically the scale and complexity of the tasks, the degree of customization of the offerings, and the uncertainty of the environment. OCo That innovation in services is much more than the application of information technology (IT). In fact, the disappointing returns to IT investments in services have resulted in a widespread debate about the causes and potential solutions OCo the so-called OC productivity paradoxOCO in services. Instead here the authors adopt a broader notion of innovation, including technological, organizational and market change. The key is to match the configuration of organization and technology to the specific market environment. Sample Chapter(s). Introduction (35 KB). Chapter 1: Managing Service Innovation: Variations of Best Practice (490 KB). Contents: Conceptual and Analytical Frameworks for Service Innovation: Services and the Knowledge-Based Economy (I Miles); Service Innovation: Aiming to Win (T Clayton); Sector and National Studies of Innovation in Services: Innovation in Healthcare Delivery (D J Bower); Product Development in Financial Services: Picking the Right Leader for Success (E Chortatsiani); Applying Innovation Management Good Practice to Services: A Composite Framework of Product Development and Delivery Effectiveness in Services (F M Hull & J Tidd); Product Development in Service Enterprises: Case Studies of Good Practice (F M Hull); and other articles. Readership: Graduate students and researchers in management programs; managers."

Title Public Service Broadcasting in the Age of Globalization
Author Indrajit Banerjee
Publisher AMIC
Release Date 2006
Category Culture and globalization
Total Pages 348
ISBN 9789814136013
Language English, Spanish, and French
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Book Summary:

Takes a scholarly perspective aimed at creating debate about the role and function of public service broadcasting at a time that it is facing a variety of threats, from governments, and from commercialization of broadcasting. This book gives a global perspective on the state of public service broadcasting in the age of globalization.

Title Service Industries Marketing
Author Gillian Hogg
Publisher Psychology Press
Release Date 1998
Category Business & Economics
Total Pages 173
ISBN 0714648884
Language English, Spanish, and French
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Book Summary:

This collection examines a wide range of topics and methodologies in a variety of services including the legal and health care industries, education and the financial services. It provides an eclectic overview of services marketing which demonstrates the depth and breadth of current innovative research.

Title Delivering Satisfaction and Service Quality
Author Peter Hernon
Publisher American Library Association
Release Date 2001
Category Business & Economics
Total Pages 181
ISBN 083890789X
Language English, Spanish, and French
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Book Summary:

Discusses methods for understanding what library patrons want in order to improve services, covering strategies to evaluate customer satisfaction, use computer technology to conduct surveys, analyze survey results, and spot trends.

Title The British Diplomatic Service 1815 1914
Author Raymond Jones
Publisher Wilfrid Laurier Univ. Press
Release Date 1983-08-24
Category History
Total Pages 258
ISBN 9780889201248
Language English, Spanish, and French
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Book Summary:

Previous accounts of the British Foreign Office have left the impression that the diplomatic service was an insignificant appendage of the Foreign Office. Jones's study redresses the balance, demonstrating that the diplomatic service was an equal if not senior partner with the Foreign Office in the execution of British foreign policy. After a brief introduction to the history of diplomacy, Jones follows the changes wrought in the service by the intense political and social pressures of the nineteenth century. Against the background of the growth of the Victorian Civil Service and the emergence of Great Britain as a world power in the age of the Pax Britannica, Jones traces the demise of the family embassy, and of a diplomacy deeply rooted in patronage, and the corresponding development of the professional, bureaucratic elite of the Edwardian era. In case studies of the Near Eastern crisis of 1839-41, the Mason Sliddell Affair of the American Civil War, and the Dogger Bank Crisis of 1904, the volume sets forth the working environment of an embassy, both before and after the communications revolution following upon the introduction of the telegraph. Also examined are the social structures of the unreformed diplomatic service and the later, professional service. The volume will be of interest to historians of diplomacy and foreign policy, to political scientists, and to students of social change.

Title Programming WCF Services
Author Juval Lowy
Publisher "O'Reilly Media, Inc."
Release Date 2010-08-13
Category Computers
Total Pages 910
ISBN 9781449399603
Language English, Spanish, and French
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Book Summary:

Programming WCF Services is the authoritative, bestselling guide to Microsoft's unified platform for developing modern service-oriented applications on Windows. Hailed as the definitive treatment of WCF, this book provides unique insight, rather than documentation, to help you learn the topics and skills you need for building WCF-based applications that are maintainable, extensible, and reusable. Author Juval Löwy -- one of the world's top .NET experts -- revised this edition to include the newest productivity-enhancing features of .NET Framework 4 and the Azure AppFabric Service Bus, as well as the latest WCF ideas and techniques. By teaching you the why and the how of WCF programming, Programming WCF Services will help you master WCF and make you a better software engineer. Learn about WCF architecture and essential building blocks, including key concepts such as reliability and transport sessions Use built-in features such as service hosting, instance and concurrency management, transactions, disconnected queued calls, security, and discovery Master the Windows Azure AppFabric Service Bus, the most revolutionary piece of the new cloud computing initiative Increase your productivity and the quality of your WCF services by taking advantage of relevant design options, tips, and best practices in Löwy's ServiceModelEx framework Discover the rationale behind particular design decisions, and delve into rarely understood aspects of WCF development "If you choose to learn WCF, you've chosen well. If you choose to learn with the resource and guidance of Juval Löwy, you've done even better... there are few people alive today who know WCF as well." --Ron Jacobs, Senior Technical Evangelist for WCF, Microsoft Corporation

Title Handbook of Mechanical In Service Inspection
Author Clifford Matthews
Publisher John Wiley & Sons
Release Date 2003-12-30
Category Technology & Engineering
Total Pages 690
ISBN 1860584160
Language English, Spanish, and French
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Book Summary:

This comprehensive sister volume to Cliff Matthews’ highly successful Handbook of Mechanical Works Inspection gives a detailed coverage of pressure equipment and other mechanical plant such as cranes and rotating equipment. Key features: Accessible source of information Lavishly illustrated with numerous diagrams, photographs, and tables A wealth of valuable information Detailed, comprehensive coverage Written in easily accessible style A ‘must buy’ reference book The Handbook of Mechanical In-Service Inspection is a vital source of information for: plant owners and operators maintenance engineers inspection engineers from insurance companies and ‘competent bodies’ who perform in-service inspection health and safety operatives engineers operating pressure systems and mechanical plant all those concerned with the safe and efficient operation of machinery, plant, and pressure equipment. All engineering pressure systems and other types of mechanical equipment must be installed, operated, and maintained properly. It must be safe and comply with standards, regulations, and guidelines. In-service inspection is more formally controlled by statutory requirements than other types of inspection. The Handbook of Mechanical In-service Inspection puts a good deal of emphasis on the ‘compliance’ aspects and the ‘duty of care’ requirements placed on plant owners, operators, and inspectors. The book is suitable for those who operate pressure systems, lifting equipment, and similar mechanical plant are subject to rigorous inspection from external bodies as a matter of course. All operators have a duty to conduct in-service checks and internal inspection procedures to ensure the safe, reliable, and economic running of their equipment.